| Building a Decision
Context
One of the most important characteristics of a decision is the
context in which it takes place. Context includes the set of values,
preferences, constraints, policies and regulations that will affect
both the deciders and those identified as the ultimate beneficiaries.
It would be challenging enough to define context were it static.
However, contexts are time-dependent. They are in flux, evolving
as conditions and values do. Decision-makers therefore need not
only to understand the environment in which the decision is made,
but the one that will prevail when the effects of the decision are
brought to bear.
Sketching out the context is one of the first tasks of a decision-makers.
It can involve many activities: consulting with stakeholders, researching
legislation, assessing attitudes, analysing issues, understanding
priorities, identifying obligations, vetting policies, defining
the decision scope and generally sniffing the wind among many others.
One of the reasons such care needs to be taken is that decisions,
ultimately, should be judged relative to the context in which they
made. There is no such thing as an absolutely good decision. An
action leading to a positive outcome in one context could just as
easily lead to a disastrous one in another. A poor considered decision
leading to a positive outcome remains a poorly considered decision.
The merit of a decision is therefore different from the merit of
its associated outcome. While the former is evaluated in terms of
the context in which it was made as well as the degree of predictability
attached to its trajectory in becoming a future one, the latter
is measured purely against the benefits realised in that future
context. This distinction should be before us at all times. Being
wrong is no crime. Being untidy in our arguments, undisciplined
in our approach, haphazard in our process and ignorant of our context
are the principal causes of being poor outcomes. This is where improvements
can be made.
So how do we define a context? One way is to make a checklist of
items that may be relevant to the central issue driving the decision
and that may need to be reflected in our thinking. Many of these
may turn out not to have any bearing. However, it is only be exhaustively
identifying them that we will know. We have already mentioned a
few contextual elements. Here are a further candidates for consideration:
· Resources
· Law
· Regulations
· Community Standards
· Policies
· Technology
· Politics
· Preferences
· Corporate Culture
· Habits and Customs
· State of Economy
· The Seasons
· Geography
We could also perform a free-association exercise culminating in
what is variably called a 'Mind Map' or a 'Creative Pattern'. These
record an approximation of a 'stream of consciousness' that reflects
the output of the brain. This is a more creative and perhaps less
analytical approach toward the problem of identifying a decision
context but can be used productively to think laterally and originally.
Since we humans do not have a line to the future we cannot possibly
predict with certainty what lies ahead. All we can do is use our
knowledge of the past to guide deliberations about the future and
make considered judgements which are largely rational, occasionally
courageous but are always in good faith. Understanding context is
an early pre-requisite toward this aim.
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