Conflict Management

Learning Outcomes

• Identify patterns of behaviour in potential conflict situations
• Identify strategies to manage of conflict in the workplace
• Demonstrate conflict management strategies
• Analyse current preferred conflict management mode - the
• Thomas-Kilman behaviour assessment instrument

Course Outline

• Conflict definition
• Personal approaches to conflicts
• The Thomas-Kilman behavioural assessment instrument
• Herbert S. Kindler's Managing Disagreement Constructively
• Interpersonal communication factors in conflict situations
• Strategies for managing conflict in the workplace
• Efficiency vs Effectiveness
• Setting Goals
• Importance vs Urgency
• Planning Your Diary
• Setting Priorities
• Personal Organisation

Target Audience

Directors, Managers, Team Leaders, Team Members, anyone who deals with conflict situations.